FAQs

 

How do I track the status of my shipment? 

All orders are shipped via USPS Priority Mail and will take 2-3 business days to be processed before shipping. Once an item has shipped, we will email you a USPS tracking number.

For specific questions regarding order status please call us at 612.354.2063 anytime between 9am-4pm CST, Monday-Friday.

 

Can I return items I purchased online at a PRIMP boutique location?

Yes! We accept online returns at all PRIMP boutique locations. Please bring the credit card you used to place the order, packing slip, and unworn merchandise to be returned. We accept returns for a full refund in the form of original payment within 14 days of ship date.   For in-store credit or exchange, item must be returned within 30 days of ship date. Find a store location

 

Can I use a PRIMP Gift Card for my online purchase?

If you would like to use a PRIMP Gift Card as payment for your online purchase please call us at 612.354.2063 Monday-Friday between 9am-4pm CST. Our website does not currently support accepting Gift Cards as payment but we are more than happy to assist you with this over the phone! Our website developers are actively working towards resolving this issue in the near future.

 

Can I purchase a PRIMP Gift Card online?

Unfortunately, we are unable to sell PRIMP Gift Cards on the website at this time. If you would like to purchase a Gift Card over the phone to be shipped to you or the recipient FREE of charge, please call us at 612.354.2063 Monday-Friday between 9am-4pm CST.

 

How do I check the balance of my PRIMP Gift Card?

At this time, our website is unable to show the balance of your PRIMP Gift Card. Please call us at 612.353.6277 Monday-Friday between 9am-4pm CST and we can check the balance for you.

 

What is PRIMP’s online return policy?

If for any reason you are not satisfied with your PRIMP online purchase, you may return unworn, tagged merchandise within 14 days of ship date for a full refund in the original form of payment. After 14 days but within 30 days of ship date, you may exchange or return items purchased for merchandise credit. All jewelry, sunglasses, hosiery, and sale merchandise are final sale.  Gift Cards cannot be returned for refund. An original packing slip is required for all returns, and tags must be attached with merchandise in original condition. PRIMP is not responsible for shipped packages once they leave our warehouse, including lost or stolen. Shipping charges are non-refundable.

Processing may take up to 5 business days once we receive the returned merchandise. Once the return has been processed we will email you a notification.

Online purchases may be returned at any PRIMP boutique or shipped to us at the below address using the carrier of your choice.

PRIMP Returns
1121 Jackson Street
Suite 137
Minneapolis, MN 55413

  How do I receive PRIMP emails?

To be among the first to know PRIMP new arrivals, events, and sales, sign up for our email newsletter

 

Do you restock items that have sold out?

Typically we receive very limited quantities of each item to keep our website new and exclusive. We pride ourselves in making sure you aren’t wearing the same thing as everyone else! In special cases, we will restock items that have an overwhelming response. To receive notice when best sellers are restocked, sign up for our emails at primpyourself.com.

 

Where are PRIMP’s clothes manufactured? 

Many of PRIMP’s items are proudly manufactured in the USA. We do also have items manufactured overseas. If you have questions regarding a specific item, feel free to contact us at online@primpyourself.com or at 612.354.2063 between 9am-4pm CST Monday-Friday. Please note that emails may take up to 48 hours to respond to.

 

Do you ship internationally?

Yes! We proudly ship anywhere in the world.

For international shipping to Canada, Europe and Australia, we charge a flat rate of $20. Order processing takes 2-3 business days and items arrive within 5-10 business days. 

For items shipping to countries outside of Canada, Europe, and Australia, please call us at 612.354.2063. We are available Monday-Friday, 9am-4pm CST. Or email us at online@primpyourself.com. Please note that emails may take up to 48 hours to respond to.

 

Do items get marked down? 

We do not typically offer sale merchandise. Our prices are low and quantities are limited so it is rare that items do not sell out at the original price. When we do mark items down, they are final sale.

 

Can you help me find the right product and size?

You bet! We are happy to offer style advice, answer sizing questions, and provide personalized help to anyone interested! Email us at online@primpyourself.com or call us at 612.354.2063 between 9am-4pm CST Monday-Friday to speak with one of our trained stylists. Please note that emails may take up to 48 hours to respond to.

 

How long will it take to receive my items once my order is placed? 

For all orders shipping within the United States, you will receive your items within 7-10 business days from when the order is placed. We do offer expedited shipping that will guarantee your items to arrive within 5-7 business days. We do not offer overnight shipping at this time.

 

 

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